Terms & Conditions

 ( Zhai ) provide access to and the use of this website subject to the following Terms and Conditions. 
Further clarification through email:  zhaionline@zhai.com.sg

  • All orders will only be processed after total payment is received.
  • Withdrawal of an order before it has been processed is possible.
  • Zhai has only ready stock items on their website. You can seek

Discounted items are final sale

  • We process orders rapidly and do our utmost to deliver the items speedily and at the most reasonable cost without jeopardising quality.

  • Colours stated are used for your reference only. Please refer to the picture itself for the actual colours. If in doubt, please clarify  with us before confirming your order.

  • The colours of the actual piece might be slightly different from the photo seen on the website due to display distortions on a computer screen. No refund or exchange is allowed in the case of such colour differences.

  • When you purchase an item, the measurements stated are XL, L, M, S, XS, or 4,6,8,10, and 12. Detailed explanation of these sizes can be found under Size Guide. Please provide for a 2 to 3cm allowance  due to various ways of measuring and different manufactures. 
All of our designs are executed in-house and we give assurance that there is a 100% similarity between the actual piece and the photos uploaded.

Zhai Pte Ltd reserves the right to modify the terms and conditions without prior notice.​