Personal Data Protection Policy

Protection of your Personal Data is important to us. Zhai Pte Ltd’s policy outlines how we manage the Personal Data we collect, use and disclose. This Privacy Policy applies to all departments and business units across Zhai Eco Collection.

Zhai Pte Ltd (200906814C)   is committed to complying with the Personal Data Protection Act 2012 (“PDPA”). Please read this Privacy Policy so that you know and understand the purposes for which we collect, use and disclose your Personal Data.

Zhai Pte Ltd adopts a pragmatic approach in our business conduct.

Zhai Pte Ltd collects Personal Data only for what is required in business or in activities conducted by our organisation and will properly destroy the Personal Data once there is no business or legal purpose for retaining it. We do not collect Personal Data randomly or indiscriminately without purpose.

Zhai Pte Ltd  does not disclose your Personal Data unless prior consent has been obtained and we have administrative, physical and Information Technology (IT) security measures to protect your Personal Data.

This does not affect any rights which Zhai Pte Ltd may have at law in connection with the collection, use or disclosure of your Personal Data.

1.0 Your Personal Data

1.1   “Personal Data” as defined in the PDPA refers to any data or information about you from which you can be identified either (a) from that data; or (b) from that data and other information to which we have or are likely to have access. Examples of such Personal Data which you may provide us include, but is not limited to (depending on the nature of your interaction with us):

  1. Your name, NRIC number, passport number or other identification number, telephone number(s), mailing address, email addresses and any other information relating to you which you have provided us in any form you may have submitted to us (i.e. job application forms, etc.), or in our other forms of interaction with you;
  2. Information about your use of our websites and services, including cookies, IP addresses, email subscription and membership details (where applicable);
  3. Your Curriculum Vitae, employment history, testimonials and referrals, previous drawn income, education background, medical history and disabilities and legal and bankruptcy  history (if applicable); and
  4. Your payment related information, such as your bank account details (where applicable).

2.0 Collection of Personal Data

2.1   Generally, Zhai Pte Ltd collects your Personal Data in the following ways:

  1. When you submit an online order
  2. When you create your customer profile
  3. When you submit a request for us to contact you;
  4. When you subscribe or ask to be included in an email or other mailing list;
  5. When you respond to our promotions and other marketing and publicity initiatives;
  6. When you respond to our market surveys;
  7. When you submit a job application or a scholarship application;
  8. When we receive references from business partners and third parties;
  9. When you submit your Personal Data to us for any other reason; and
  10. When you browse our website.

2.2   If you provide Personal Data of a third party (e.g. information of your dependent, spouse, children and/or parents) to us, you represent and warrant that you have obtained the consent of that third party for the collection, use and disclosure of their Personal Data for the purposes set out above.

3.0 How do we use Personal Data and to whom may we disclose it?

3.1 Zhai Pte Ltd’s is collecting Personal Data for the sole purpose of shipping.

3.2   Your Personal Data will be protected and kept confidential, but subject to the provisions of any applicable law, your Personal Data may, depending on the products or services concerned, be disclosed to the following third parties:

  1. Any third party delivery business partners who offer shipping
  2. In the event of default or disputes, any debt collection agencies or dispute resolution centres;
  3. Any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale) involving Zhai Pte Ltd
  4. Zhai Pte Ltd’s professional advisors such as our auditors and lawyers;
  5. Relevant government regulators or authority or law enforcement agency to comply with any laws or rules and regulations imposed by any governmental authority;
  6. Anyone to whom we may transfer our rights and obligations;
  7. Banks, credit card companies and their respective service providers; and
  8. Any other party as may be consented to by you, as specified by that individual or in the applicable contract.

Zhai Pte Ltd requires that third party organisations which handle or obtain Personal Data, such as service providers to Zhai Pte Ltd, acknowledge the confidentiality and sensitivity of this personal data, undertake to respect any individual’s right to privacy and comply with the PDPA. Zhai Pte Ltd also requires that these organisations use this information only for limited purposes which have been agreed upon and follow Zhai Pte Ltd’s reasonable directions with respect to this information.

4.0 Keeping Your Personal Data Accurate and Up-To-Date

4.1   Zhai Pte Ltd endeavours to ensure that Personal Data stored by us is accurate and up-to-date. Zhai Pte Ltd also understands that Personal Data may change frequently, such as changes of address and other personal circumstances. As such, Zhai Pte Ltd encourages you to contact the DPO at zhaionline@zhai.com.sg to update your Personal Data. Incomplete or outdated Personal Data may result in our inability to provide you with products and services you have requested.

5.0 Use of cookies

5.1   The use of cookies on Zhai Pte Ltd websites are governed by our Cookie Policy. The Cookie Policy may be updated from time to time and we encourage you to check back regularly for updates to the same.

5.2   By interacting with us on our websites, you acknowledge and consent to the terms of our Cookie Policy. Should you wish to disable the use of cookies, you may do so by changing the settings on your browser. However, you may not be able to enter or use certain part(s) of our websites.

6.0 Third-Party Sites

6.1   Our website may contain links to other websites operated by third parties, such as our business partners. We are not responsible for the privacy practices of websites operated by third parties that are linked to our website. We encourage you to learn about the privacy policies of such third party websites. Once you have left our website, you should check the applicable privacy policy of the third-party website to determine how they will handle any Personal Data they collect from you. Please contact the owner of the respective websites should you have any questions on their privacy policies.

7.0 Storing of Personal Data

7.1   We will safeguard the confidentiality of your Personal Data, whether you interact with us personally, by telephone or mail, over the Internet or through forms of other electronic media. Where we no longer require any Personal Data that we hold, that Personal Data would be destroyed or have particulars or information which may identify individuals removed.

Your Personal Data will only be disclosed for the express purpose of delivering the product or service requested and shall not be sold or disclosed to any other company for any other reason whatsoever without your consent.

All electronic storage and transmission of personal data is secured and encrypted with appropriate security technologies.

Although every reasonable effort has been made to ensure that all personal data will be so protected, Zhai Pte Ltd cannot be responsible for any unauthorised use or misuse of such information and from risks which are inherent in all internet communications.

8.0 Access Requests and Withdrawal of Consent

8.1   Please contact us via zhaionline@zhai.com.sg should you wish to have access to or withdraw the consent to collect and use your Personal Data.

Your email should identify yourself and state which Personal Data and information about its use and / or disclosure is requested. If you withdraw your consent to any or all purposes and depending on the nature of your request, Zhai Pte Ltd may not be in a position to continue to provide our products or services to you.

9.0 Management and Security

9.1   We have appointed Data Protection Officers to oversee our management of your Personal Data in accordance with this Privacy Policy and the PDPA. Zhai Pte Ltd trains our employees who handle Personal Data to respect the confidentiality and sensitivity of your Personal Data and views breaches of the PDPA very seriously.

10.0 How to contact us

10.1   If you have any questions about this Policy or any complaints relating to your Personal Data, or you would like to obtain access and make corrections to your Personal Data records (for which we may charge a fee to cover the cost of verifying the application and locating, retrieving and copying any material requested), please contact the designated Data Protection Officers for the respective business units as follows:

Danielle Champagne
Zhai Pte Ltd

11.0 Review of the Policy

11.1   This Policy will be reviewed from time to time by Zhai Pte Ltd. Zhai Pte Ltd may also from time to time update this Privacy Policy to take account of new laws and technology, changes to our operations and practices and the changing business environment. If you are unsure whether you are reading the most current version, please contact us.

Cookie Policy

This Cookie Policy applies to any websites which are operated by or on behalf of Zhai Pte Ltd and its subsidiaries (“Websites”).

By using and accessing our Websites, you are consenting to our use of cookies in accordance with this Cookie Policy. This Cookie Policy may be updated from time to time. Updates to the Cookie Policy will be posted on our Websites.

If you do not agree to our use of cookies as set out in this Cookie Policy you should disable the cookies associated with our Websites by changing your browser settings accordingly.

However, you may not be able to enter certain part(s) of the Websites, and some of the functions and services may not be able to function without cookies. This may also impact your user experience while on our Websites.

What are cookies?

Cookies are small files containing a string of characters that is sent to your computer when you visit our Websites.

Depending on the type of cookies, they may store user preferences and other information.

What do we use cookies for?

We use cookies to track information such as the number of users and their frequency of use, profiles of users and their preferred sites.

We use cookies to make the Websites easier to use and to better tailor our products and services to your interests and needs. Cookies may also be used to help speed up your future activities and experience on our Websites.

When you interact with us on our Websites, we may collect for the purposes of analysis statistical information from which individuals cannot be identified (“Aggregate Information”), such as number of users, their frequency of use, the number of page views (or page impressions) that occur on the Websites and common entry and exit points into and out of the Websites.

We use such statistical information to understand how people use our Websites and to help us improve their structure and contents. We cannot identify you personally from this information.